Hoxyheads Ears & Tail - ROOSTER

Add some general information about your delivery and shipping policies.

Delivery - UK & World-wide

UK Deliveries

All UK orders will be sent Royal Mail signed for 1^st class. Please allow 1-2 working days for dispatch

International Delivers

Deliveries outside the UK maybe subject to local VAT and import duties.

Any custom duties or local taxes applicable are the responsibility of the customer.

Products returned to do failure of payment of any applicable local duties or taxes will be liable for all charges resulting from parcels being returned.

Most international orders are delivered within 7 - 10 working days.

Please note that delivery may be delayed if there are duties, taxes, or formal customs entry processes to be completed.

Returns

At Helmet Heads we want you to be delighted every time you shop, but if for some reason, you aren’t totally satisfied with your purchase, then you can return it to us in its original condition within 14 days for a refund (excluding delivery fees) unless the item is faulty.

Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.

Change of mind / No longer needed or Returned to us Unclaim after posting.

If the products are no longer required , we require you the customer to be responsible for the cost of returning the product.

A 20% restocking charge will be applied to the return item/items. Once we have received the items back and the met the returns criteria, we will issue a refund minus the initial postage costs and restock value.

If the product is returned to us in the post unclaimed we will refund the cost of the item minus a restocking charge of 20% of the return items value & the initial postage. We will email you to let you know this has happened

You can always contact us for any return question at orders@helmetheads.co.uk

• Unwanted items must be returned within 14 days of receipt to qualify for a refund.  You will be issued with a credit note for any items returned after this time up to 28 days.
• Please return with original paperwork, or send order number, name and dress with a reason for the return.
• Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Helmet Heads being unable to refund you.
• We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
• Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.

Faulty/Damaged Items

If you believe your item is faulty or damaged please contact our friendly mailorder team by Email orders@helmetheads.co.uk .

In the case of a faulty item, please DO NOT attempt to fix the item of your own accord or via a 3rd party as this will affect your entitlement to a refund or reimbursement.

Please send photos of the product if you are able.

We will send you a returns label for your faulty products, once we have received the items back to Helmet Heads, a refund will be issued of the full amount paid.

We can only replace faulty items with the same item, or offer a refund at the price at time of purchase.

All returns are to be sent to

Helmet Heads

The Cedar Chalet

107 Main Street

East Bridgford

Nottinghamshire

NG13 8NH

Please see full T & C's below.

STANDARD TERMS AND CONDITIONS FOR SALE OF GOODS OF HelmetHeads

DEFINITIONS

In this document the following words shall have the following meanings:

"Buyer" means the person who buys Goods from the Seller;

"Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

"Goods" means the articles that the Buyer agrees to buy from the Seller;

"List Price" means the list of prices of the Goods maintained by the Seller as amended from time to time;

"Seller" means HelmetHeadsUK of 107 Main Street, East Bridgford, Nottingham, NG13 8NH. Helmet Heads UK is part of the Nomad Originals UK group.

"Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

GENERAL

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.

Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Seller.

Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.

PRICE AND PAYMENT

The price of the Goods shall be that stipulated in the Seller's current List Price/on the Seller's website/as contained in the Seller's Quotation (as applicable) at the date of order or as agreed between the parties. The price is inclusive of VAT and exclusive]of any delivery charges.

Payment of the total purchase price (including VAT and any delivery charges) must be made in full before dispatch of the Goods.

DELIVERY

Delivery of the Goods shall be made by the Seller notifying the Buyer that the Goods are available for collection at the Seller's premises or for delivery to such place and on such terms as agreed between the Seller and the Buyer at the time the order is placed.

All Goods, wherever possible, will be delivered within 5 days of the order being placed and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

The Seller shall use its reasonable endeavours to meet any date stated for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Some Goods may not be in stock at the time the order is placed. In the event that the Seller is unable to deliver the Goods within the time specified in Clause 4.2, the Seller will contact the Buyer to advise of the situation and the Buyer shall be entitled to cancel the order and receive a full refund or agree a later delivery date.

Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

WARRANTY

The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.

CANCELLATION AND RETURNS

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 days of delivery if the Goods are damaged or do not comply with any of the Contract.

Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect faulty Goods if the items are large, otherwise the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective.

Goods to be returned must clearly show the order number obtained from the Seller on the package.

Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 7 working days of receipt of the Goods.  Goods must be returned at the Buyer's cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation.

Non Faulty returns or returns of any wrong item sent out must be retruned with full packaging and a refund will be given.

GUARANTEES

In addition to the Buyer's statutory rights, the Seller guarantees all Goods against faulty workmanship and materials for a period of 1 year from the date of delivery.

LIMITATION OF LIABILITY

Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury, however the Seller shall not be liable for any direct loss or damage suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price of the Goods.

The Seller shall not be liable under any circumstances to the Buyer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.

FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.